Dr Raj Persuad in The Motivated Mind comes up with 10 tips for saying no. His first is
Tip No 1: Never say no to armed gunmen or managers.
Psychiatrists advise, when negotiating with terrorists for example, police negotiators never actually say no but instead give answers that play for time. Saying no would provoke a retaliatory response so they don’t appear to say no but in fact avoid giving the person what they ask for.
Remove the word no or any negative response from your vocabulary and become extremely proficient at getting bogged down in difficulties in fufilling the request.
Politicians often use this tactic when faced with having to deliver a policy that the electorate want or expect but which doesn’t suit the government!
You can use this tactic too! When faced with a request from your manager / boss to do something you don’t want to do, immediately work on finding all the possible difficulties and complications which may delay you having to fulfil the request.
In project management terms, drag out the critical path with as many tasks as you can think of, for example getting many people to sign off the project before it starts and encouraging them to be critical, having many health and safety reviews, consulting the union at every step, checking compliance with equality regulations and then checking with the company lawyers, ordering equipment from suppliers with the longest delivery times, fill in paperwork incorrectly so it has to be returned and rewritten. Have fun thinking up more of your own.
Of course you will need to be sure that you are not seen to be being awkward so always have a very positive manner, look disappointed at the delays and drop hints as to who the real troublemakers are (someone else than you!).
Coming tomorrow: Tip No. 2!
Leesa Taylor
Business / Life Coach
In a panic? Need some personal support at work? Call me for short notice appointments!